Who we are
Company: JTF Associates LLC
Product/Service: SolarClean CRM
Website: [https://solarcleancrm.com]
App: [https://app.solarcleancrm.com]
Contact: [support@solarcleancrm.com]
Mailing Address: 2243 Woodland Bend Road Salado, TX 76571
Information We Collect
A. Information You Provide to Us
When you create an account or use the Service, you may provide:
- Account information: name, email address, phone number, login credentials
- Business information: business name, logo, address, service area, invoice/quote settings
- Customer and job information you enter: customer names, addresses, phone numbers, notes, job photos (before/after), quotes, invoices, and related details
- Communications: messages you send to us (support requests, emails, feedback)
B. Information We Collect Automatically
When you use the Service, we may collect:
- Usage data: pages/screens viewed, actions taken, dates/times of access
- Device and log data: IP address, browser type, device identifiers, operating system, error logs
- Cookies/local storage: used for login sessions, security, and basic site functionality
C. Payment Information
Payments are processed by third-party payment processors (for example, Stripe). We do not store your full credit card number. The payment processor may collect payment details under its own privacy policy.
How We Use Information
- Comply with legal obligations and enforce our terms
- Provide, operate, and maintain the Service
- Create and manage accounts and authentication
- Store and display data you choose to enter (customers, jobs, notes, photos, etc.)
- Send service-related emails (password resets, notices, alerts, receipts, and account messages)
- Improve performance, troubleshoot issues, and develop new features
- Prevent fraud, abuse, and unauthorized access
How We Share Information
We do not sell your personal information.
We may share information in these situations:
A. Service Providers (Vendors)
We use trusted vendors to run the Service (for example, hosting providers, email delivery, payment processing, error logging). Vendors may process data only to provide services to us.
Examples include:
- Hosting / infrastructure providers
- Payment processors (e.g., Stripe)
- Email systems used to send service messages
- Security and monitoring tools (if used)
B. Legal and Safety
We may disclose information if required by law, subpoena, court order, or to protect rights, safety, and security of users, the Service, or the public.
C. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
Cookies
We use cookies and similar technologies for:
- Authentication (keeping you logged in)
- Security
- Basic functionality and preferences
Analytics: [If you use analytics like Google Analytics, add a sentence here. If not, leave it out.]
Example: “We may use analytics tools to understand how the Service is used and improve it.”
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
Data Retention
We retain information as long as needed to:
- Provide the Service
- Meet legal, accounting, and operational requirements
- Resolve disputes and enforce agreements
If you cancel your account, we may retain certain information for a limited time for backups, legal compliance, fraud prevention, or legitimate business purposes.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Privacy Rights (United States)
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Depending on where you live, you may have rights under state privacy laws (such as California, Virginia, Colorado, Connecticut, and Utah), which may include:
- Requesting access to personal information we hold about you
- Requesting deletion of certain personal information
- Requesting correction of inaccurate personal information
- Opting out of certain processing (where applicable)
To submit a request, email us at [support@solarcleancrm.com] with the subject line “Privacy Request.”
We may need to verify your identity before completing your request.
California Notice: We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are defined under California law.
Children’s Privacy
The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
International Use
Our Service is intended for use in the United States. If you access the Service from outside the U.S., you understand your information may be processed and stored in the U.S. where privacy laws may differ.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and may provide additional notice. Your continued use of the Service after changes means you accept the updated policy.