Effective Date: February 2, 2026
These Terms of Service (“Terms”) govern your access to and use of SolarClean CRM (the “Service”), including our websites and applications, owned and operated by JTF Associates LLC (“Company,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1) Eligibility and Authority
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” refers to that entity.
2) Accounts and Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity under your account and any user accounts you create
- Ensuring your users comply with these Terms
You must notify us promptly of any unauthorized access or suspected security incident involving your account.
3) The Service
SolarClean CRM is software intended to help service businesses manage operations such as customers, properties, jobs, quotes, invoices, notes, checklists, and photos.
We may modify, update, or discontinue any part of the Service at any time. We will try to keep the Service stable and predictable, but we do not guarantee that any specific feature will always be available.
4) Subscriptions, Free Trial, Billing, and Taxes
A. Free Trial
We offer a 14-day free trial (unless otherwise stated at signup). Trial eligibility and limitations may change.
B. Plans and Billing
The Service is offered on monthly and annual subscription plans. Subscriptions renew automatically unless you cancel before the renewal date.
Payments are processed through Stripe or another payment provider we designate. We do not store full payment card details.
C. Taxes
You are responsible for any taxes, duties, or governmental charges associated with your subscription, except where we are required by law to collect them.
D. Failed Payments
If payment fails or becomes overdue, we may suspend or restrict access to the Service until payment is resolved.
5) Cancellation and No Refunds
You may cancel at any time through the Service or by contacting support.
No Refunds: Payments are non-refundable, and we do not provide prorated refunds or credits for partial billing periods, including for unused time on a monthly or annual plan.
6) Your Content and Data
A. Your Content
“User Content” includes any data you or your users submit to the Service, such as customer information, property addresses, job notes, and photos.
You retain ownership of your User Content. You grant the Company a limited, worldwide, non-exclusive license to host, process, transmit, and display User Content only as necessary to provide, maintain, and improve the Service.
B. Your Responsibilities
You represent and warrant that:
- You have the right to collect, use, and upload User Content
- Your collection and use of User Content complies with applicable laws (including privacy and marketing laws)
- Your User Content does not infringe the rights of others
C. Sensitive Information
Do not upload highly sensitive personal information (for example: Social Security numbers, driver’s license numbers, medical information) unless the Service explicitly asks for it.
7) Acceptable Use
You agree not to:
- Use the Service for unlawful, harmful, fraudulent, or abusive purposes
- Attempt to gain unauthorized access to systems or data
- Interfere with or disrupt the Service, including probing, scanning, or testing vulnerabilities without authorization
- Upload malware, malicious scripts, or harmful content
- Send spam or unsolicited messages using the Service
- Reverse engineer or attempt to extract source code, except as permitted by law
We may suspend or terminate accounts for violations.
8) Email Sending and Mailgun
The Service may send emails on your behalf (for example, quotes, invoices, or notifications) using email delivery services such as Mailgun.
You are responsible for:
- Ensuring you have permission to email your customers
- The content of emails sent using your account
- Maintaining accurate “from” addresses and business contact details
- Complying with applicable laws (including CAN-SPAM and similar state or federal requirements)
We are not responsible for deliverability issues, blacklist placement, or disputes caused by your emailing practices, customer lists, or message content.
9) Third-Party Services
The Service may integrate with third-party services (payments, email delivery, mapping, etc.). Your use of third-party services is governed by their terms and policies. We are not responsible for third-party outages, errors, or data handling.
10) Intellectual Property
The Service, including software, design, branding, and Company-provided content, is owned by JTF Associates LLC and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your active subscription, subject to these Terms.
11) Availability and Changes
We aim for reliable operation, but the Service is provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free operation, or that the Service will meet all of your requirements.
We may perform maintenance or updates that could affect availability.
12) Disclaimers
To the fullest extent permitted by law:
- We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant that the Service will be secure, uninterrupted, or error-free, or that data will never be lost.
You are responsible for maintaining your own backups of important data.
13) Limitation of Liability
To the fullest extent permitted by law:
- The Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, business interruption, or loss of data, even if advised of the possibility.
- The Company’s total liability for any claim related to the Service will not exceed the amount you paid to the Company for the Service in the 12 months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.
14) Indemnification
You agree to indemnify and hold harmless the Company and its owners, employees, and contractors from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:
- Your use of the Service
- Your User Content
- Emails or communications sent through your account
- Your violation of these Terms or applicable law
15) Suspension and Termination
We may suspend or terminate access to the Service if:
- You violate these Terms
- Your payment is overdue
- Your use poses a security, operational, or legal risk
- We are required to do so by law
Upon termination, your right to use the Service ends immediately.
Data Retention After Cancellation or Termination
After cancellation or termination, we may retain your User Content for up to 30 days to allow export or account recovery (where available). After that period, we may delete your User Content from active systems, except as needed for backups, legal compliance, fraud prevention, or dispute resolution.
16) Privacy
Our collection and use of personal information is described in our Privacy Policy.
17) Binding Arbitration and Class Action Waiver (Stronger Protection)
PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights.
A. Agreement to Arbitrate
Except for the exclusions below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, rather than in court.
B. Exclusions
Either party may bring:
- Individual claims in small claims court (if eligible), or
- Claims for injunctive or equitable relief to stop unauthorized use or infringement of intellectual property rights
C. No Class Actions
You and the Company agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding.
D. Arbitration Rules and Location
The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules, as modified by these Terms. The arbitration may be conducted by video, phone, or in person in Bell County, Texas, unless you and the Company agree otherwise.
E. Fees
Payment of arbitration fees will be governed by the AAA rules and applicable law. Each party will bear its own attorneys’ fees unless the arbitrator awards fees under applicable law.
F. Time Limit
To the extent permitted by law, any claim must be brought within one (1) year after the claim arises, or it is permanently barred.
18) Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles, except that the Federal Arbitration Act governs the arbitration provisions.
19) Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the Effective Date and may provide notice in the Service. Continued use after changes means you accept the updated Terms.